Refund policy
Returns & Refund Policy
At Bad Gyals Beauty Club, customer satisfaction is important to us. If you wish to return an item, please review the following policy carefully.
Returns
You have the right to request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.
To be eligible for a return:
- The product must be unopened, unused, and in its original condition.
- The product must be returned in its original packaging.
- Any protective seal or safety packaging must remain intact and unbroken.
- The product must not show signs of use, damage, tampering, or alteration.
Withdrawal Request
If you wish to exercise your right of withdrawal, you can easily submit your request by using the Withdrawal Form located at the bottom of our website under Returns.
Once submitted, our team will review your request and provide further instructions regarding the return process.
Non-Returnable Items
Due to hygiene and safety reasons, we cannot accept returns for:
- Opened cosmetic products.
- Used cosmetic products.
- Products with broken or removed seals.
- Gift cards.
- Promotional, clearance, or final sale items, unless faulty.
For hygiene and safety reasons, cosmetic products cannot be returned once opened, used, or if the protective seal has been broken.
By completing your purchase, you acknowledge and agree to these conditions.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@badgyalsclub.com and provide clear photographs of the issue.
Once reviewed, we will offer an appropriate solution, which may include a replacement, store credit, or refund.
Return Shipping Costs
Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service, as we cannot be held responsible for returns lost or damaged during transit.
Refund Processing
Once your return has been received and inspected, you will receive an email confirmation regarding the status of your return.
If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Contact Us
For all return-related inquiries, please contact us at:
Email: info@badgyalsclub.com
Website: www.badgyalsclub.com